Time Spent Between Payment & Confirmation Page

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ankur2306

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ankur2306

ankur2306

08-06-2017

Hi Guys,

i'm struggling to find the best way to calculate the time customer spend between payment page & confirmation page. From Payment page after entering the Payment mode we take customer to Payment Gateway(external domain) and upon confirmation brings customer back to Confirmation page.

now i want to see how much time its taking for customer in Payment Gateway for any payment mode.

can anyone suggest best way to do this.

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hyderziaee

Employee

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hyderziaee

Employee

hyderziaee
Employee

08-06-2017

Not sure if there is a (calculated) metric that you can use to get this.

However, from implementation perspective, you could set a cookie with the current time stored in it and when the user returns, check for the cookie and calculate the difference in time.

-Hyder

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Answers (1)

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Gigazelle

Employee

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Gigazelle

Employee

Gigazelle
Employee

15-06-2017

You could try using sequential segmentation:

Include hits where:

Page equals payment page

Then

Page equals confirmation page