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System is unable to deliver report to FTP

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mihailg74577233
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mihailg74577233
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13-09-2017

Report is queued via API successfully, but is not delivered to specified FTP server (ec2-52-57-141-11.eu-central-1.compute.amazonaws.com)

{

"reportID":1019055580

}

Response is:

{

"error":"warehouse_request_failed",

"error_description":"Warehouse request failed",

"error_uri":null

}

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Gigazelle
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Gigazelle
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14-02-2018

Hi Mihail, we'd want to see the entire request to determine what the issue is. I would recommend having a Customer support delegate​ contact Customer Care and include the full API request used. The agent will be able to tell exactly what is wrong for a resolution.

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