Significant drop in product views after DTM to Launch migration

sebastiane27965

14-09-2020

Hi, we have a slight issue that i cant seem to figure out, after migrating our DTM property to Launch a week ago we see a big drop in Product Views. For example when running a fallout on visits with product view as eventual path we see that we have dropped from around 80% to 30% with the new tracking in place. Trending visits, product views and page views looks like this, product views go down but visits and page views follow each other.  

sebastiane27965_0-1600075230637.png

I´m not really sure where to start looking, in the rule prodView is set in s.events, in the send beacon event it is set to s.tl() with a custom link, no change from the dtm rule.
Any ideas?

 

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Answers (1)

Bhemarasetty_vani

14-09-2020

Hi @sebastiane27965 

 

I would suggest you to raise the issue with client care , customercare@adobe.com.As, it requires more details to debug the issue.Adobe client care can help you in finding the root cause of this issue and necessary resolution accordingly

 

Below is the document which explains on how the incident can be raised

https://helpx.adobe.com/experience-cloud/enterprise-email-support-guidelines.html

 

Regards

Vani