Session Refresh over 25% of the orders

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forward3d-dsaa

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forward3d-dsaa

forward3d-dsaa

15-08-2019

Hi there,

We have a problem with Session refresh.

Session refresh is at the bottom of the marketing channel configuration. As Last touch channel is overtaking other Channels, which is not normal.

1813913_pastedImage_2.png

I checked the option to override other channels and the box it s not ticked.

I read also about a possible issue with the visitor ID and the time out session. However it looks like there is a good coverage of mcid. How can i check the time out

1813894_pastedImage_0.pngfor the visitor ID?

Everything looks to be configured pretty well, however Session Refresh is 3 in terms of Orders attributed as per picture above.

Any idea or suggestions?

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lytics

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lytics

lytics

16-08-2019

Check your Internal URL Filters. These should include sub-domains, staging environment and external payment gateways.