Your achievements

Level 1

0% to

Level 2

Tip /
Sign in

Sign in to Community

to gain points, level up, and earn exciting badges like the new
BedrockMission!

Learn More

View all

Sign in to view all badges

Session Refresh as Last Touch Channel Issue

Avatar

Avatar
Validate 1
Level 2
refergusonclt
Level 2

Likes

7 likes

Total Posts

14 posts

Correct Reply

1 solution
Top badges earned
Validate 1
Boost 5
Boost 3
Boost 1
Applaud 5
View profile

Avatar
Validate 1
Level 2
refergusonclt
Level 2

Likes

7 likes

Total Posts

14 posts

Correct Reply

1 solution
Top badges earned
Validate 1
Boost 5
Boost 3
Boost 1
Applaud 5
View profile
refergusonclt
Level 2

30-03-2017

Question: Why is Session Refresh referenced so often as the source (Last Touch Channel) for Site Registrations and/or visits?

 

I have Marketing Channels (Last Touch Channel) setup but I'm seeing quite a lot of visits and user registrations for the “Session Refresh” marketing channel. I don't understand why this (Last Touch = session refresh, visit based) gives me this information as these visits should go to the different buckets.

 

I have read Adobe's blog post: https://blogs.adobe.com/digitalmarketing/analytics/marketing-channels-5-steps-to-troubleshoot-sessio...

 

Any help that supplements the blog post would be greatly appreciated.

View Entire Topic

Avatar

Avatar
Validate 1
Level 2
refergusonclt
Level 2

Likes

7 likes

Total Posts

14 posts

Correct Reply

1 solution
Top badges earned
Validate 1
Boost 5
Boost 3
Boost 1
Applaud 5
View profile

Avatar
Validate 1
Level 2
refergusonclt
Level 2

Likes

7 likes

Total Posts

14 posts

Correct Reply

1 solution
Top badges earned
Validate 1
Boost 5
Boost 3
Boost 1
Applaud 5
View profile
refergusonclt
Level 2

03-04-2017

Thanks Løjmann!

We currently have 21 Marketing Channel processing rules with "Session Refresh" as the 19th rule on the list:

  1. Paid Search
  2. Paid Search
  3. Natural Search
  4. Natural Search
  5. Marketing Email
  6. Editorial Email
  7. Editorial Email
  8. Marketing House Ad
  9. Paid Social Media
  10. Mobile Share
  11. Managed Social Media
  12. Syndication Partners
  13. Syndication Partners
  14. RSS
  15. Other Campaigns
  16. Instant Articles
  17. Organic Social Media
  18. Organic Email
  19. Session Refresh
  20. Direct
  21. Referring Domains

I have attached a screenshot of the Marketing Channel Processing Rule for "Session Refresh." 

Are you able to help me verify the setup with this information? If not, let me know what else you would need to do so.

Thank you so much!