'Send file on schedule' function is not working

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jinp74012649

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jinp74012649

jinp74012649

29-01-2021

Multiple attempt and long waiting the screen is still in loading as following

*even trying in different device it is not working!*

Screenshot 2021-01-29 225955.jpg

 

Could you get it fixed asap? 

Accepted Solutions (1)

Accepted Solutions (1)

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yuhuisg

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yuhuisg

yuhuisg

31-01-2021

(Disclosure: I am not an Adobe employee.)

In your browser, when opening the "Send file on schedule" overlay:

  • Do you get any errors in the Console panel?
  • Do you get any errors in the Network panel?

Answers (2)

Answers (2)

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amgup

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amgup

amgup

29-01-2021

@jinp74012649  Can you please try clearing cookies and cache and then try accessing it ?

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jantzen_belliston-Adobe

Community Manager

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jantzen_belliston-Adobe

Community Manager

jantzen_belliston-Adobe
Community Manager

01-02-2021

Is there another user in your org that can try the same workflow? If you've tried different browsers and tried clearing your cache & cookies then this might be a bug or possibly an issue with your specific user/machine. I'd suggest trying on a completely different computer and asking a coworker to also try this workflow. If neither of you are able to get past the loading screen, you'll want to contact Client Care.