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Segments not returning correct metric data in Workspace

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emmetc2018
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emmetc2018
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25-09-2018

Hi there,

Background to issue:

I have built two segments;

1. Users that have 31+ visits in the last 30 days and from USA

2. Users that have 1-30 visits in the last 30 days and from USA

Issue:

When in Workspace, I am trying to get the user ID's for each individual segment.

However, when I use the Visit metric and filter to the last 30 days, there are users that have visit counts outside the range of the specified segment.

For example, when I drag in the 31+ Segment, I can see that users who have less than 31 visits are also included. I thought the segment rules would have ensured that these people outside of the given range would be omitted? See screenshot below.

This was the case for both segments in Workspace i.e. The 1-30 Visits segment also returned results of people with over 30 visits in 30 days, which is not correct.

Can someone please advise? I have checked the Segment rules and they are set up correctly. The issue is in Workspace.

Thanks!

Kind regards,

Emmet

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emmetc2018
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09-11-2018

ursbollerGigazelle

Apologies for the delay in responding. Thanks for your clarification on this.

To answer your ending question;

"last question: do you only need to see a number of how many UserID had a certain amount of visits or do you nead the specific UserIDs?"

We would like to know both for reporting purposes.

1. The specific User ID's of people who meet the criteria e.g. Above 100 visits or between 30-99 visits last 30 day sor last 60 days etc.

&

2. A count of how many people visited over 30 times last month, or how many visited over 100 times last month/last 2,6,12 months etc.

With that being said, is there any way on Adobe to have a query/segment run that would have exact accurate results for the above requirements, or will there always be this inaccuracy?

Thanks,Emmet