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Segments not returning correct metric data in Workspace

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emmetc2018
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emmetc2018
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25-09-2018

Hi there,

Background to issue:

I have built two segments;

1. Users that have 31+ visits in the last 30 days and from USA

2. Users that have 1-30 visits in the last 30 days and from USA

Issue:

When in Workspace, I am trying to get the user ID's for each individual segment.

However, when I use the Visit metric and filter to the last 30 days, there are users that have visit counts outside the range of the specified segment.

For example, when I drag in the 31+ Segment, I can see that users who have less than 31 visits are also included. I thought the segment rules would have ensured that these people outside of the given range would be omitted? See screenshot below.

This was the case for both segments in Workspace i.e. The 1-30 Visits segment also returned results of people with over 30 visits in 30 days, which is not correct.

Can someone please advise? I have checked the Segment rules and they are set up correctly. The issue is in Workspace.

Thanks!

Kind regards,

Emmet

1579164_pastedImage_0.png

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emmetc2018
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26-09-2018

urs.boller​ thanks for your post.

1.

I have screenshotted two segments below which I have used. One segment tries to specifically omit users with less than 31 visits, but still those users show up in the Workspace query (e.g. A user with 10 visits). Screenshots below;

2.

The User ID is when the user logs in.

3.

The date range was 'In the last 30 days'. Top right corner of the screenshot in my previous post.

Thanks,
Emmet

1579776_pastedImage_2.png

Segment with exclusion included;

1579775_pastedImage_1.png