Your achievements

Level 1

0% to

Level 2

Tip /
Sign in

Sign in to Community

to gain points, level up, and earn exciting badges like the new
BedrockMission!

Learn More

View all

Sign in to view all badges

SC is down and all automated reprotbuilder reports are down

Avatar

Avatar
Validate 10
Level 2
PeterZH12
Level 2

Likes

6 likes

Total Posts

35 posts

Correct Reply

0 solutions
Top badges earned
Validate 10
Validate 1
Boost 5
Boost 3
Boost 1
View profile

Avatar
Validate 10
Level 2
PeterZH12
Level 2

Likes

6 likes

Total Posts

35 posts

Correct Reply

0 solutions
Top badges earned
Validate 10
Validate 1
Boost 5
Boost 3
Boost 1
View profile
PeterZH12
Level 2

15-10-2015

Anyone else having the same issue?

Accepted Solutions (1)

Accepted Solutions (1)

Avatar

Avatar
Validate 1
Level 5
Nikhil_Bisne
Level 5

Likes

10 likes

Total Posts

282 posts

Correct Reply

131 solutions
Top badges earned
Validate 1
Boost 5
Boost 3
Boost 10
Boost 1
View profile

Avatar
Validate 1
Level 5
Nikhil_Bisne
Level 5

Likes

10 likes

Total Posts

282 posts

Correct Reply

131 solutions
Top badges earned
Validate 1
Boost 5
Boost 3
Boost 10
Boost 1
View profile
Nikhil_Bisne
Level 5

15-10-2015

Hi David,

 

This could be one possible reason. Are you still facing any issues? I'd advise in cases like these you to start by checking the system status on http://status.adobe.com/ . This would let you in case there are outages in the system.

 

Thanks

Nikhil

Answers (12)

Answers (12)

Avatar

Avatar
Validate 1
Level 5
Nikhil_Bisne
Level 5

Likes

10 likes

Total Posts

282 posts

Correct Reply

131 solutions
Top badges earned
Validate 1
Boost 5
Boost 3
Boost 10
Boost 1
View profile

Avatar
Validate 1
Level 5
Nikhil_Bisne
Level 5

Likes

10 likes

Total Posts

282 posts

Correct Reply

131 solutions
Top badges earned
Validate 1
Boost 5
Boost 3
Boost 10
Boost 1
View profile
Nikhil_Bisne
Level 5

15-10-2015

What version of Report Builder are you using and what is the error message you got?

 

Thanks

Nikhil

Avatar

Avatar
Validate 1
Level 1
peter_de_goszto
Level 1

Likes

0 likes

Total Posts

5 posts

Correct Reply

1 solution
Top badges earned
Validate 1
Affirm 1
View profile

Avatar
Validate 1
Level 1
peter_de_goszto
Level 1

Likes

0 likes

Total Posts

5 posts

Correct Reply

1 solution
Top badges earned
Validate 1
Affirm 1
View profile
peter_de_goszto
Level 1

15-10-2015

Thank you I am now up and running as normal. My Ad Hoc reports are responding well. Much appreciated.

Avatar

Avatar
Validate 1
Level 1
florianv5973298
Level 1

Likes

0 likes

Total Posts

3 posts

Correct Reply

0 solutions
Top badges earned
Validate 1
View profile

Avatar
Validate 1
Level 1
florianv5973298
Level 1

Likes

0 likes

Total Posts

3 posts

Correct Reply

0 solutions
Top badges earned
Validate 1
View profile
florianv5973298
Level 1

15-10-2015

Same problem here since this morning, unable to log into RB, crashes Excel. status.adobe.com doesn't show any incidents.

Avatar

Avatar
Coach
Employee
Gigazelle
Employee

Likes

470 likes

Total Posts

1,947 posts

Correct Reply

739 solutions
Top badges earned
Coach
Contributor 2
Validate 1
Ignite 80
Ignite 70
View profile

Avatar
Coach
Employee
Gigazelle
Employee

Likes

470 likes

Total Posts

1,947 posts

Correct Reply

739 solutions
Top badges earned
Coach
Contributor 2
Validate 1
Ignite 80
Ignite 70
View profile
Gigazelle
Employee

15-10-2015

There were some intermittent issues that were not pinned down until just a couple hours ago. It was isolated to a specific data center and was sporadic between times and affected clients, but has since been resolved.

If you guys could try running your reports again to see if they're working again, that would be hugely appreciated. Thanks!

Avatar

Avatar
Validate 1
Level 1
peter_de_goszto
Level 1

Likes

0 likes

Total Posts

5 posts

Correct Reply

1 solution
Top badges earned
Validate 1
Affirm 1
View profile

Avatar
Validate 1
Level 1
peter_de_goszto
Level 1

Likes

0 likes

Total Posts

5 posts

Correct Reply

1 solution
Top badges earned
Validate 1
Affirm 1
View profile
peter_de_goszto
Level 1

15-10-2015

I am also having issues with Ad Hoc not being able to process large requests, I was able to do so on Friday Feb 6 but since then it is very slow and freezes and is causing a problem as I have internal clients who depend on these reports. 

Avatar

Avatar
Level 1
john_yanni
Level 1

Likes

0 likes

Total Posts

2 posts

Correct Reply

0 solutions
View profile

Avatar
Level 1
john_yanni
Level 1

Likes

0 likes

Total Posts

2 posts

Correct Reply

0 solutions
View profile
john_yanni
Level 1

15-10-2015

I have been trying to pull reporting via Report Builder since around 3:30 AM and it is now 11:15.  It freezes, forces me to end process, I just can't get it to work normally.  I'm also having some issues trying to use Ad Hoc - but at least there the data populates.

Avatar

Avatar
Level 1
davidk52637692
Level 1

Likes

0 likes

Total Posts

1 post

Correct Reply

0 solutions
View profile

Avatar
Level 1
davidk52637692
Level 1

Likes

0 likes

Total Posts

1 post

Correct Reply

0 solutions
View profile
davidk52637692
Level 1

15-10-2015

Hi Nikhil,

SiteCatalyst has been down for me as well all day today. Could this issue be related to the outage earlier this week?

Avatar

Avatar
Validate 1
Level 5
Nikhil_Bisne
Level 5

Likes

10 likes

Total Posts

282 posts

Correct Reply

131 solutions
Top badges earned
Validate 1
Boost 5
Boost 3
Boost 10
Boost 1
View profile

Avatar
Validate 1
Level 5
Nikhil_Bisne
Level 5

Likes

10 likes

Total Posts

282 posts

Correct Reply

131 solutions
Top badges earned
Validate 1
Boost 5
Boost 3
Boost 10
Boost 1
View profile
Nikhil_Bisne
Level 5

15-10-2015

Hi Peter,

 

Do let us know in case you are still facing this issue? There was an outage a couple of days ago which could have caused this. I'd advise in cases like these you could also check the system status on http://status.adobe.com/

 

Thanks

Nikhil

Avatar

Avatar
Validate 1
Level 1
asif_rahman
Level 1

Likes

0 likes

Total Posts

7 posts

Correct Reply

0 solutions
Top badges earned
Validate 1
View profile

Avatar
Validate 1
Level 1
asif_rahman
Level 1

Likes

0 likes

Total Posts

7 posts

Correct Reply

0 solutions
Top badges earned
Validate 1
View profile
asif_rahman
Level 1

15-10-2015

Same here, all RB reports failed this AM.  I'm running 5.0

Avatar

Avatar
Validate 10
Level 2
PeterZH12
Level 2

Likes

6 likes

Total Posts

35 posts

Correct Reply

0 solutions
Top badges earned
Validate 10
Validate 1
Boost 5
Boost 3
Boost 1
View profile

Avatar
Validate 10
Level 2
PeterZH12
Level 2

Likes

6 likes

Total Posts

35 posts

Correct Reply

0 solutions
Top badges earned
Validate 10
Validate 1
Boost 5
Boost 3
Boost 1
View profile
PeterZH12
Level 2

15-10-2015

Thanks, Rahul. My RB is 5.0.50.0. So this may not be the issue.

Avatar

Avatar
Level 1
john_yanni
Level 1

Likes

0 likes

Total Posts

2 posts

Correct Reply

0 solutions
View profile

Avatar
Level 1
john_yanni
Level 1

Likes

0 likes

Total Posts

2 posts

Correct Reply

0 solutions
View profile
john_yanni
Level 1

15-10-2015

It's hard to tell....because when i try to select where I want the report to populate in Excel it does not allow me to pick A1 as the starting location - that option is shaded.  If I select the single cell I get an error saying my report is bigger than the limit of 1 cell - So I tried selecting cells that coordinate to the layout of the report I was creating and then I get an error telling me to please select a single cell.   These tools are necessary for my work - but it's been a wasted day as a result of these issues....issues that didn't seem to be acknowledged for some time, and it's almost 24 hours later and still keep retrying with no success.

Avatar

Avatar
Give Back 50
Level 6
Rahsing
Level 6

Likes

17 likes

Total Posts

368 posts

Correct Reply

132 solutions
Top badges earned
Give Back 50
Give Back 25
Give Back 10
Give Back 5
Give Back 3
View profile

Avatar
Give Back 50
Level 6
Rahsing
Level 6

Likes

17 likes

Total Posts

368 posts

Correct Reply

132 solutions
Top badges earned
Give Back 50
Give Back 25
Give Back 10
Give Back 5
Give Back 3
View profile
Rahsing
Level 6

15-10-2015

Hi,

Apologies for the inconvenience.

Could you please try to update to the latest version of RB and try again (in case you haven't already).

Kind Regards

Rahul