Restore deleted user

Avatar

Avatar

donna_lee1

Avatar

donna_lee1

donna_lee1

24-08-2016

Yesterday, I deleted a user in Omniture but before doing so I transferred over her scheduled reports to my account. This morning the people with scheduled reports received their reports with a "Not Authorized" error message. 

All the reports and dashboards are showing up in my scheduled reports list however some have an error messages that ask me to "reschedule" the reports and when I do it still sends out a "Not Authorized" error message. 

Accepted Solutions (1)

Accepted Solutions (1)

Avatar

Avatar

Gigazelle

Employee

Total Posts

1.9K

Likes

459

Correct Answer

734

Avatar

Gigazelle

Employee

Total Posts

1.9K

Likes

459

Correct Answer

734
Gigazelle
Employee

26-08-2016

Hi Donna, it sounds like the user that you transferred the reports to doesn't have access to everything they need. Can you try making them an admin temporarily to see if the 'not authorized' issues go away? If it works, then you'll want to make sure they belong to all permission groups the former user had.

Answers (0)