Report Suite not showing up in Admin - Report Suites list



I have recently been added as an Admin on our company account to manage 2 new reporting suites. I need to set up some data in these report suites, so I've gone to Admin and then Report Suites to do so, but neither report suite is showing up. I've asked the person that manages user IDs for our company and she can't see any reason this would happen. I've tried logging in/out, new browser, clearing cache, and even the standard computer restart. But no luck. Any suggestions?

Accepted Solutions (1)

Accepted Solutions (1)




Hi Sinead,

It looks like you are not an admin. However, you have been given admin privileges to some of the report suites through a custom group - "Master Admin". I would recommend reaching out to your Admin and asking them to add these report suites to the group as well. Otherwise they can create a new custom group and give access as well.

Also note that I can see 4 report suites that are not accessible to you.