Report Suite missing

heathrow_analyt

10-08-2016

Hi,  one report suite has randomly disappeared from Ad-hoc Analysis and Report builder, however still active in Analytics.  Any guidance on how to fix this would be much appreciated.  Thank you. 

Accepted Solutions (1)

Accepted Solutions (1)

hyderziaee

Employee

11-08-2016

Hi,

I would recommend checking the following aspects:

  1. Is this happening for all users, or through a specific account. If this is specific to an account, check the user account's group permissions.
  2. Check to see if this is happening on other computer as well. Could be a cache issue. Try getting the latest jnlp file for Ad Hoc and latest version of Report Builder so that you are sure it isn't cause of an older file/version.
  3. If the above don't work, as your company's supported user to open a case with ClientCare so that they can investigate properly. Do provide the relevant details and the steps to replicate.