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Report Builder Invalid Company Logon

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julie_huynh
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julie_huynh
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15-10-2015

I'm unable to open Report Builder in my Excel files using my usual company logo.  I'm able to access the web app just fine with the same credentials. I have uninstalled the old report builder, and reinstalled the latest but still receive the same error. Any ideas on what's going on at this point? See error attached.

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Harty_d
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Harty_d
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15-10-2015

Hi There,

My colleges and I seem to have intermittent issues when attempting to log into report builder, details are correct and we all have the latest vers of the Report builder installed, running excel 2013 32bit.

I have connected yet most times I get you have entered an invalid company, highly unlikely as the company name is three letters.

The other error encounter is 'The user login process was unsuccessful.'

Any advice tips or otherwise please add to the this.

Thanks in advance!