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Report Builder - Add-In Not Enabled, Using MS Office 365 ProPlus

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SCox
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SCox
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03-09-2020

Hi All,

 

Adobe Analytics Report Builder is installed on my PC, however it is not opening within Microsoft Excel (Version is MS Office 365 ProPlus) ...

Within the list of Excel Add-Ons this is what we see:

image-2020-09-03-15-29-07-552.png

We have tried re-enabling the COM Add-In in the below manner:

image-2020-09-03-15-49-22-590.png

However each time we attempt to it fails and then displays the following message:

image-2020-09-03-15-51-26-256.png

 

Our Investigation So Far:

 

Tech Support's recommendation was to do a Microsoft Office repair, un-install the current report builder and then re-install it.

This however has not improved or resolved the issue.

Their most recent hypothesis is that the issue could be to do with my MS Office Version - 365 ProPlus - and that maybe it's not compatible with Report Builder...

Is that the possible cause?

 

At this point, we are in high-need of having this tool for work, so would greatly appreciated advice on how to resolve this.

Thanks!

 

 

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ankits28281247
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20-01-2021

@SCox Is this still an issue for you, if yes can you share the details, we can help further in figuring this out.