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SOLVED

eVar Conversion Report - seeing revenue when there are 0 orders - why?

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Level 1

I am running a report that show my eVar13 which is set when a user clicks on a category link from my main product navigation. In the report I am pulling in eVar 13 looking at Visits, Orders, Units and Revenue. I am seeing for a lot of the rows of data 0 Orders with a value for Revenue. I'm trying to understand what that revenue represents. Has anyone seen this before?

1 Accepted Solution

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Correct answer by
Level 2

This happened to me once, and it turned out the orders were not being properly assigned to the products. Rather the products were not being assigned to the order, although the revenue was correctly assigned.  

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Correct answer by
Level 2

This happened to me once, and it turned out the orders were not being properly assigned to the products. Rather the products were not being assigned to the order, although the revenue was correctly assigned.  

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Employee

Hi Livia,

What is the Admin Console allocation setting of the eVar13 in question? Is it set to 'Linear' perhaps?

Best,

Brian

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Level 5

Hi

If you still facing the issue, could you please attache screen shot of debugger of checkout page|purchase confirmation page.

 

Regards

Devinder