"No anomalies found" where anomaly detection disabled

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ercankantar

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ercankantar

ercankantar

28-09-2018

Why do I see "Searching for anomalies" and "No anomalies found" texts, although I disabled anomaly detection both in the chart settings and also in all metrics of the basis table?

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Accepted Solutions (1)

Accepted Solutions (1)

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rameshk28785

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rameshk28785

rameshk28785

20-10-2018

Here you go to report the bug to customer care: customercare@adobe.com

More info on the support is at Analytics Cloud Help | Adobe Analytics Cloud Learn & Support

Thanks,

Ramesh

Answers (5)

Answers (5)

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Gigazelle

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Gigazelle

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Gigazelle
Employee

18-10-2018

Hi Ercan, that looks like a bug. If you reach out to Customer Care, we can get it to engineering for a fix.

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brentrad

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brentrad

brentrad

21-06-2019

Gigazelle

It's been 8 months since OP noted this bug, and it still hasn't been fixed. Is the development backlog causing the delay, or is it because not enough users have reported the issue?

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ercankantar

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ercankantar

ercankantar

19-10-2018

OK, can you provide details on how I can report the bug to Customer Care?

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Gigazelle

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Gigazelle

Employee

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Gigazelle
Employee

19-10-2018

Our current workflow for reporting bugs is via Customer Care, as that is the channel that allows us to get individual company/user details. It also provides you with a channel to get updates on the status of the bug.

I'd be happy to report the bug on your behalf, but before doing so I'd need to know exactly how the report was created so I can see the 'no anomalies' despite it being turned off. That would be the exact same information as what Customer Care would need though, so going through an already-established process would provide better results in the long run.

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ercankantar

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ercankantar

ercankantar

19-10-2018

Hi Gigazelle​, thanks! It it's a bug, why am I supposed to reach out to Customer Care? It should just be fixed.