Hi! We just got access to Analysis Workspace and found out that you can have a granularity down to the minute.
While this is great, we wonder how come the minute attribute is not yet possible in DWH tool?
It's quite annoying to drag and drop the minutes, if you'd see a trended line over longer period of time
What#s best practice solution to get metrics per minutes?
Chose metrics that reveal key insights into the customer experience, emphasizing quality and quantity equally
Concentrate on four key areas to maximize customer satisfaction and to maintain an efficient, high-performance call center
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