New AA User unable to login - Multiple Adobe Products

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digitalm3519944

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digitalm3519944

digitalm3519944

13-05-2019

Does anyone know how to add a new user when they already have a registered account for Adobe Premiere?  We're trying to grant Adobe Analytics access to an employee who already had an Adobe account under his work e-mail for Adobe Premiere.

We have had him try to use the e-mail in a new browser, and he is still unable to login.

Any help?

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stevenh20009827

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stevenh20009827

Employee

stevenh20009827
Employee

16-05-2019

Hi,

In the admin console, you should be able to add any product permissions to this user.

If you are having further issues please open a ticket with client care by emailing:

clientcare@adobe.com

Please include:

Company:

User:

Issue:

Thanks,


Steven Hofheins | Adobe Support