My account rep won't respond to incident over 3 months old. How do I get help?

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dana_reynolds

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dana_reynolds

dana_reynolds

15-10-2015

[Incident: 131212-000329]

Please, please, please help. I work for a little company called Walmart, and I need this issue resolved. I am a qualified site administrator, authorized to receive help, and have gotten good service in the past: Adobe was first contacted about this in November. The above incident is from December 12. Account rep responded with one email on Dec.18, asking for clarification, which I immediately gave. Nothing since then.

I'm very frustrated that I cannot find phone numbers to speak with someone about this and my emails are going unanswered. This is negatively impacting our business.

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AdamGreco

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AdamGreco

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AdamGreco
MVP

15-10-2015

What is the issue you are having?  If you e-mail me, I may be able to provide a work-around...