Mobile visits have not been counted since 15,sept.

인배박86874406 17-09-2017

Like the title, analytics program is not able to count mobile visits now.

This is the captured image.

통계.png

Nothing changed, but it suddenly can't count that.

Where can I find the solution?

Normally, where this kind of problem is from?

Accepted Solutions (1)

Accepted Solutions (1)

Alexis_Cazes_Ad
MVP
19-09-2017

Check in the Internal URL filters under Admin console.

Make sure that you are not filtering out the mobile ones.

In theory a visit should always be incremented.

Answers (3)

Answers (3)

인배박86874406 18-09-2017

Yes, I'm using default metric Visits.

I've looked all reports, and I've found that there is no referrers data about mobile URL.

I think this is the real problem

We're using two domain names.

For desktop, (www.~~)/ For mobile, (m.~~)

However, I can't find the referrers data about mobile URL(m.~~)

This is the full screen captured image of our referrers reports.

이미지 1.jpg

Why has the problem like this occurred?

Is there a possibility that I made any mistakes?