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Mobile visits have not been counted since 15,sept.

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인배박86874406
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17-09-2017

Like the title, analytics program is not able to count mobile visits now.

This is the captured image.

통계.png

Nothing changed, but it suddenly can't count that.

Where can I find the solution?

Normally, where this kind of problem is from?

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AlexisCazes
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19-09-2017

Check in the Internal URL filters under Admin console.

Make sure that you are not filtering out the mobile ones.

In theory a visit should always be incremented.

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19-09-2017

Okay, I'll check the Admin console first.

Thank you for help!

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18-09-2017

Yes, I'm using default metric Visits.

I've looked all reports, and I've found that there is no referrers data about mobile URL.

I think this is the real problem

We're using two domain names.

For desktop, (www.~~)/ For mobile, (m.~~)

However, I can't find the referrers data about mobile URL(m.~~)

This is the full screen captured image of our referrers reports.

이미지 1.jpg

Why has the problem like this occurred?

Is there a possibility that I made any mistakes?

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AlexisCazes
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18-09-2017

Can you post the full screenshot of the report ? Is it the default metric Visits that you are using or another one ?