Media analytics events not showing up

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desusai7
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desusai7
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30-06-2021

Hey community,
I am trying to use the Media analytics SDK of Android and making some calls and the flow goes like this 
trackSessionStarted() -> trackPlay() -> trackComplete() -> trackSessionEnd() with 30 seconds of delay between all the calls. I was able to see all the requests being sent successfully in the logs. But no metric apart from Media Starts and Ad Starts were populated on the report as shown in the image attached below. I am looking for the other metrics like Media Time Spent, Content starts, Content Time Spent to be populated. Not sure why there are not shown up on the report. Can anyone please help me with it !
I saw that those missing metrics are automatically set by SDK and sent with Media close here.
But not sure why those metrics are not shown on the report in case of me 
 Screenshot 2021-06-30 at 5.28.11 PM.png


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vibhatna
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vibhatna
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30-06-2021

@desusai7 

Possible causes behind no data for Media Time spent, Content time spent metrics could be as mentioned below:

Please check the main and ad server calls are getting fired fine with appropriate gap in timestamps.

-The difference between ts is 10 milliseconds per main and 1 millisecond per ad. The distance between events must be 10 seconds for the main and 1 second for the ad .

-The timestamp values (TS) should be in miliseconds, not seconds