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Match a specific search term using a custom segment

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mcrimmin
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mcrimmin
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24-05-2021

Hi All,

 

I'm trying to search keywords in a freeform table and had a question for you all:  how do I get the custom segment I'm building to match exactly on a keyword I put in?  For example, I want to see any questions someone asked that have "how" in them, but when I apply it in a custom segment and tell it to look for matches that contain all of (or just contain) the word "how", I get other terms pulled in, like the name HOWard.  Tried to put it in quotation marks to tell it to look for an exact match but that didn't work.  I feel like equals would just look for inquiries that have only how in them, and wouldn't be what I'm going for here.  Anyone have any ideas?  Thanks!

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PratheepArunRaj
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PratheepArunRaj
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24-05-2021

Dear mcrimmin,

Seems like a more generic question rather than related to Adobe.

The answer is really tentative. Try for how & space ('how ') or download the list of 'how' excluding the Howard, However, etc, and build a segmentation (Using equals any of)  or upload through classification importer to exclude the rest.

I didn't see a direct answer for this.

Thank You, Pratheep Arun Raj B | Xerago | Terryn Winter Analytics