Marketing Channel Processing Rules - New Channel Not Available

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mattb33671946

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mattb33671946

mattb33671946

25-03-2019

I’ve been working on updating Marketing Channels to reflect our reporting requirements and I’m not seeing my changes to Marketing Channel values reflected in the Processing Rules setup.

The Add New Rule Set dropdown still shows “Natural Search” after I’ve updated the name to “Organic Search” (not important, since the Processing Rule is already in place), and I’m not seeing “Paid Social” - which is a newly-added Marketing Channel - available to select & configure (the more important issue).  Please see attached screenshots.

Screen Shot 2019-03-25 at 1.39.00 PM.png

Screen Shot 2019-03-25 at 1.43.06 PM.png

Accepted Solutions (1)

Accepted Solutions (1)

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PratheepArunRaj

Moderator

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PratheepArunRaj

Moderator

PratheepArunRaj
Moderator

26-03-2019

Dear Matt,

Guess it is not because of Bug. You have to choose 'Custom' under the drop down:

1719386_pastedImage_1.png

Thereby, you can see the newly added/edited Marketing Channels in the below drop down to set under Processing Rules.

1719387_pastedImage_2.png

Hope that solves your query.

Thank you!

Arun

Answers (3)

Answers (3)

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Asheesh_P

MVP

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Asheesh_P

MVP

Asheesh_P
MVP

25-03-2019

Looks like a bug to me, please submit a request at clientcare@adobe.com

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mattb33671946

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mattb33671946

mattb33671946

25-03-2019

I've tried refreshing as well as logging out and then back in. Same result.

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ishans52004352

Employee

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ishans52004352

Employee

ishans52004352
Employee

25-03-2019

Hi mattb6639036​,

Try refreshing the page or opening the Marketing Channel Processing Rules again?