Loss of Workspace Reports/Segments in Experience Cloud Migration

mitam3884479

12-10-2018

Hi

Our clients have recently migrated their account on to Experience Cloud. As a result, we have lost all our Workspace Reports and saved Segments/Calculated Metrics. Can these be restored at all?

Thanks in advance,

Accepted Solutions (1)

Accepted Solutions (1)

ishans52004352

Employee

12-10-2018

Hi mitam3884479​,

After migration of the users to Experience Cloud (through the User ID migration tool), the account should be linked to the original legacy Analytics username. As a result of this, the access to all the components, including segments/projects/calc. metrics shouldn't be changed.

In case you don't see to be the case, please reach out with the following details to clientcare@adobe.com and we will help in resolving the issue.

Analytics company name

Analytics username (an example user seeing the issue)

Adobe ID/Federated ID details in Experience Cloud Admin Console

Thanks!

Answers (3)

Answers (3)