Login access denied despite correct privledges

cameront2125600

05-08-2020

On login, an account from my client's company email address receives the following message:

"Access Denied You do not have access to this service. Contact your IT administrator to gain access, or sign in with an Adobe ID"

Here's some extra points:

>User has had no issues in the past

>No changes to privileges

>Email domain ends in co.uk

 

Side issue, I tried to open a support ticket, but once again, to my frustration, there was an error when I tried to submit. How ironic that the support system cannot support itself. 

Experience Login Login page
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jkm-disco

05-08-2020

This sounds like a stale login cookie.

You should try having the user clear their Adobe-set cookies and login from scratch.

 

This often happens if significant changes in permissions have happened to the account or if they haven't used AA for a long time without signing in.