Issues with connection to Analytics

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jefff1821367

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jefff1821367

jefff1821367

15-10-2015

I've been working with Adobe support but not having much luck so turning to forums to see if anyone has experienced these issues and has any thoughts.  I thought these issues were limited to my work PC which is connected via LAN proxy to the net but now am also getting them on laptops that are just accessing web via unsecured wi-fi so ruling out corp proxy/firewall as the culprit (I have also engaged heavily with internal IT/Help Desk to no avail).

Main issue is that when navigating through Adobe Analytics, I will suddenly receive an error message that this webpage has a redirect loop (still pointing to an https://sc2.omniture.com URL).  The reload button just brings up the same error and the only way to fix is to clear my cache/cookies and restart the browser or wait for an extended amount of time.  If I fail to clear cache and try to log back into Adobe, I just see "waiting for sc2.ominutre.com" and "waiting for www2.ominutre.com" alternate on the bottom left of my browser.


Secondary issues are that I often click a report (let's say Channel Report) and screen momentarily goes blank and it takes me back to the Site Overview page.  Any segments I had defined for my session as well as date ranges get reset back to the default (no segment and current MTD for date) which is frustrating because I have to set those values again based on whatever analysis I was doing.

I have similar issues in Firefox although the error message is slightly different (instead of redirect loop it gives me a different error and asks me to cancel or resend..clicking either button on the pop-up just makes the pop-up reappear..there is no way out other than to close my browser and I also have to clear my cache to resolve).

I am using version 15 on Adobe Analytics on a Windows 7 machine.  If you have seen this issue and figured out how to resolve please let me know. It's extremely frustration!

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JillsMatthew

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JillsMatthew

JillsMatthew

15-10-2015

I'm seeing the error whenever I leave the report open for a prolonged period.

I think if you enable "Remember me" option while logging in, and then keep your browser idle for a long time with the SiteCatalyst reports open (> 1hr), you will get redirect loop error.