Issue with scheduled PDF reports

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christiana24576

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christiana24576

christiana24576

01-12-2020

Dear customer care team,

I am having issues with workspaces that are exported as PDF on a scheduled basis. 
If I manually export them everything works just fine but the automated exports often show error messages such as 

" One of the segments or the search in this visualization contains a text search that returned too many results. Please narrow the text search criteria and try again."

 

error message.png

 

Please investigate.

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ishans52004352

Employee

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ishans52004352

Employee

ishans52004352
Employee

01-12-2020

In case this is a repeating issue, I'd recommend that you reach out to Client Care. This will have to be investigated by the Engineering Team. Most likely, this issue should rarely occur, however, you are welcome to submit an incident if this persists.