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SOLVED

Issue with Report Builder and use of Current Data

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Level 2

Hi,

I am having a problem with use of Current Data (ie no latency) in Report Builder which is driving me crazy. Has anybody else had/fixed this problem?

If I create a basic 'Pages' report, say the top 10 pageNames for today, with a hourly granularity and a metric of Page Views, when the report pulls the data down there is a latency in the data (ie the same delay as in SiteCatalyst when you don’t select Current Data in the report. If I select Manage and look at the data block details its says "Current Data Yes". I have also checked and I am in the Current Data user group. So it should work.

The strange thing is if I create a data block for a Traffic Variable with metric of Instances or Page views there is no latancy the report shows current data as expected. I would expect the Pages report and the Traffic Variable to work the same but they don’t.

I have a few times managed to create a Pages report that does show Current Data, but most the time it doesn’t I can find any difference in the two reports.

Has anybody else had/seen this problem?

Thanks,

Brian

1 Accepted Solution

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Correct answer by
Community Advisor

Hi Brian,

 

If it is reproducible I will advise you to contact clientcare with all the steps and your login and password (they can't connect to ReportBuilder otherwise) so they can create a bug if there is one.

 

Best regards

 

Alexis

View solution in original post

2 Replies

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Level 3

Hey Brian we are running into a similar issue.  We are pulling page views by hour for a day and it isn't populating data for the hour field for a some pages.  It is also populating data in advance of the current time (i.e. it is 5pm now and it is showing visits for 11pm).  Was curious if you ever found any solutions to your issue.  Thanks! 

Avatar

Correct answer by
Community Advisor

Hi Brian,

 

If it is reproducible I will advise you to contact clientcare with all the steps and your login and password (they can't connect to ReportBuilder otherwise) so they can create a bug if there is one.

 

Best regards

 

Alexis