I'm having an issue to access the Analytics page. Every time I log in onto my account, click on Analytics, it gives me the below message. Can someone pls assist me on fixing this & advice on the steps that i need to do to acquire access to the Analytics page?
't seems that your Adobe ID is not linked with your Adobe Experience Cloud solution accounts
Please get in touch with your Org Administrator or Adobe Enterprise Support'.
Hey @Rabih ,
Could you please try these steps and see if they work?
Hey @Rabih ,
Were you able to access AA before this issue or are you a new user?
If you are a new user: Try getting in touch with one of the System Admins of AA and ask them to set up your id via adminconsole.adobe.com
you were able to access AA before this issue : Submit a ticket to Clientcare and they should be able to help you with it. Make sure to provide all the necessary details.
Hi @Rabih ! Basically, you need to contact who has Administrator rights, or report to Adobe Enterprise Support.
But, I found similar question as this below, so please check below as well.
Hope this helps.
@Rabih Can you ask an analytics admin in your org. to check whether your id contains the Linked IMS ID or not ? The same can be checked from Analytics -> Admin -> All Admin -> Users -> Search for the username -> Check IMS ID. If the ID is not mentioned there than you might need to contact the support team. Also, ask the system administrator if all required access has been granted or not.