6) Screenshot is attached to the note. Kishore can provide additional details, if required.
You are correct that this integration is through Data Connector provided by Adobe Analytics. The Data Connector integrations setup are managed by the Adobe Consulting team as this requires updating the code. They help in setting up the integration and validating the setup so that nothing is affected by the integration.
I understand this may depend on you company budget, so you may want to scope this out with your Account Manager.
It was relayed to the project manager that the issue we (as in Hershey) are experiencing is the result of a bug. I created a Daycare ticket for this issue, and the team pointed me here. Do you have a link on where I need to go to open a case with Customer Care?
Do you mean that Hybris team said that his was a bug? If you believe so, you can open a case with Customer Care. However, the support may depend on what the issue is with the integration, as there is limited scope with Customer Care.
Also, the cost and charges can be discussed with your Adobe Account Manager.