I’m using the “Reports” feature in Adobe Analytics but very frequently get booted back to the log-in screen. This is occurring so often, I’m almost unable to use the tool. Is there a fix for this? Thx!
Is this happening when connected to your organization's network. The security feature of Analytics logs out an account if the IP changes.
You may want to check with the IT to see if they are using dynamic IP, which changes the IP periodically. Also, you can ask them to whitelist the 9 blocks in the following article to have all things Marketing Cloud related not be an issue with access.
Each organization has a set of supported users who can reach out to Customer Support. If you are not one of them, you can either reach out the supported user and ask (1) to open a case on your behalf, or (2) to be setup as a supported user as well.
If you do not know who your supported user for the organization are, you can contact customer support and ask them about it. Alternately you can reach out to your Adobe Account Manager for all of this as well.
Hi! Thanks for responding to my inquiry. I would love to provide my organization's IP addresses to Customer Care but I can't seem to find out how to communicate directly with them. It seems really difficult to find customer support, outside of what you've provided here (which is much appreciated).