I can't create or edit users in Analytics



We currently have bought  Analytics products for the company I Work for. The problem I have is with my user not being able to create or edit users in Analytics usign the "User Management" function.

When I want to create a new User, I can't save it because it says my current password is wrong. I'm currently accesing through the Enterprise Dashboard and then I see the option of User Management.

I See these options in the Management option:

Imágenes integradas 1
I can see the user list (None of those user can login on Analytics), ut when I Try to modify the user I get an error telling me that my current password is wrong.
I've tried changing my password from the menu -> Edit My Profile option.

I Can change the password, but it still does not allow me to change the Analyticis users.

Any Thoughts?

Accepted Solutions (1)

Accepted Solutions (1)


Community Manager


Hi Diego, 

Welcome to the Adobe Analytics product and the community!

The screenshot you attached seems to be broken but I assume you have the required Admin rights. Only admins can create and edit other users in the company. To save the changes as a security measure Analytics asks for your password. You can try logging in through the login page https://my.omniture.com/login/ and see if the works. 

If you are facing issues with your password let me know I will connect with you privately and sort it out. Thanks!


Answers (2)

Answers (2)



Hi Tanmay,

Yes, I have appear to have admin privileges, but I clearly have issues with my password as I cannot login trough  https://my.omniture.com/login/ 

I currently have to log into the enterprise dashboard and from there get into Analytics. If you can, please contact me privately and I show you detailed screens.