I would like to find how many visits and page views we got of people coming from social media channels.
Note: We had no running campaigns which I want to messaure, I just need the general numbers.
Therefore, I have added in a Workspace project the standard "Referrer Type" segment:
But as you can see, the are no social media channels listed - although they are defined in the report suit manager:
Example of what I need:
Does anybody has an idea if I missed something?
Thanks for your help.
We're looking at some direct contradictions here:
Something isn't working correctly, but at this point it is literally impossible to troubleshoot without gaining access to your report suite. I would recommend reaching out to customer care so they can directly access your report suite and marketing channel processing rules to determine exactly what the culprit is.
@nickhomer I have attached the internal URL filters. Seems everything Okay.
Gigazelle we have definitely social media traffic and we even tried to set the date range to more than 6 months.
Even if we pull "Last Touch Channel" incl. "Show items from last 6 months" there is no "Social Media" in the summary (when we click on the small "i"):
The segment creation tool only looks at the last 90 days as well, so if you haven't gotten any social media traffic in that time, it won't show in the dropdown. You can still manually enter it, though - just make sure it's exact or else it won't pull data.
Last Touch Channel Dimension there are only 5 visible options:
3. Organic Search
5. Referring Domains
But I unfortunately can't find Social Networks.
The "Referrer Type" also don't show the Social Networks:
It looks like you're already set up perfectly to do this. In the report that you already have pulled up, break down "Social Networks" by the "Last Touch Channel Detail" dimension. You're setting that to store the referring domain of each visit labeled as a Social Network, and the Channel Detail report will have the exact same attribution settings as your Channel report.