


I would like to find how many visits and page views we got of people coming from social media channels.
Note: We had no running campaigns which I want to messaure, I just need the general numbers.
Therefore, I have added in a Workspace project the standard "Referrer Type" segment:
But as you can see, the are no social media channels listed - although they are defined in the report suit manager:
Example of what I need:
Does anybody has an idea if I missed something?
Thanks for your help.
Gigazelle
Employee
Gigazelle
Employee
23-05-2018
We're looking at some direct contradictions here:
Something isn't working correctly, but at this point it is literally impossible to troubleshoot without gaining access to your report suite. I would recommend reaching out to customer care so they can directly access your report suite and marketing channel processing rules to determine exactly what the culprit is.
Gigazelle
Employee
Gigazelle
Employee
27-04-2018
That should give you what you're looking for.
zsolt_a1
zsolt_a1
22-05-2018
@nickhomer I have attached the internal URL filters. Seems everything Okay.
Gigazelle we have definitely social media traffic and we even tried to set the date range to more than 6 months.
Even if we pull "Last Touch Channel" incl. "Show items from last 6 months" there is no "Social Media" in the summary (when we click on the small "i"):
Thank you!
Gigazelle
Employee
Gigazelle
Employee
08-05-2018
The segment creation tool only looks at the last 90 days as well, so if you haven't gotten any social media traffic in that time, it won't show in the dropdown. You can still manually enter it, though - just make sure it's exact or else it won't pull data.
nickh86417692
nickh86417692
07-05-2018
What are your internal URL filters set to? Is adobe mistakenly labeling most of your traffic as internal because of your filter settings?
marieg45657908
marieg45657908
07-05-2018
Yes, we do have traffic from facebook and other social media channels. Maybe any setting is still missing in Adobe Analytics? Any idea what else I can check?
Gigazelle
Employee
Gigazelle
Employee
04-05-2018
Has your site gotten any social media referrals in the date range you're looking at? Perhaps the reason why you're not seeing that data is because there actually isn't any data.
marieg45657908
marieg45657908
03-05-2018
In the
Last Touch Channel Dimension there are only 5 visible options:
1. Internal
2. Direct
3. Organic Search
4. None
5. Referring Domains
But I unfortunately can't find Social Networks.
The "Referrer Type" also don't show the Social Networks:
Please adivse.
nickh86417692
nickh86417692
03-05-2018
It looks like you're already set up perfectly to do this. In the report that you already have pulled up, break down "Social Networks" by the "Last Touch Channel Detail" dimension. You're setting that to store the referring domain of each visit labeled as a Social Network, and the Channel Detail report will have the exact same attribution settings as your Channel report.
marieg45657908
marieg45657908
01-05-2018
Thanks Gigazelle, unfortunately I don't have the option to choose social networks as last touch channel:
Do you know how I can activate this?