Get public key for Data Warehouse SFTP export

kolivieri

15-08-2017

Hi there,

We're trying to set up an SFTP export from Data Warehouse. I read that we need to get a public authorized_keys file to place on our server. However I'm having trouble finding where to get the key file.

I read a previous post which said that you can find the key in the Admin > Data Feed section, but I've looked there in our Adobe Analytics dashboard and do not see any keys. In addition, I am trying to get in contact with Customer Support, but all the links keep referring me back to these forums.

I'm part of a team but am not the team admin. What's the best way that I can get the public key file for SFTP exports?

Thanks!

Accepted Solutions (1)

Accepted Solutions (1)

hyderziaee

Employee

15-08-2017

To add. You can download the Keys now directly without contacting Support.

  1. Go to Admin > Data Feeds
  2. Click '+ Add' button
  3. Change the Destination Type to SFTP
  4. Should get the option to download both the RSA and DSA public keys

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Answers (2)

Answers (2)

Gigazelle

Employee

15-08-2017

The current workflow of setting up SFTP for data warehouse is outlined here:

Sending Data Warehouse Requests to sFTP Servers

Step 1 states that you will want to contact Customer Care to obtain the public key. In order to contact Customer Care, you will want to be a Supported user​. An existing supported user within your organization or your Account Manager will be able to help here if you have any issues here. Customer Care's phone number is 1-800-497-0335 if you need to contact them specific to asking who your organization's account manager is.