Feedback of Third party Payment Security Verification sites connecting to Buypath

marion33678522

21-02-2019

Hello Adobe Community !

Our site is having some issues on the overall performance in the last steps of the buypath.
We believe it can be something related to the third party security payment services.
Does anybody has some debugging experience on this ?


the buypath is something like :

Id Page
Shipping Chose page
Payment Chose page
Review Page
Then  redirection to a  Security verification in a third party page depending of type of payment
Confirmation Page

Could it be possible that going out of the buypath to another domain sends an exit link, thus forgeting the channel ( Campaign ID, or Referer etc...), and when going back to the Confirmation page (where the purchase is launched) , attribution of this is marked as Direct ?
We also believe that some customers don't even wait to go back to the website after the security...

Please comment on this if you have any infos !

Cheers !

Mario

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