Fallout conundrum

Andrey_Osadchuk
MVP
25-08-2019

Can anyone explain why the Fallout below shows different number of visitors for a given Day, how is it possible that one of the numbers is higher than the number shown in the freeform table?

fallout conundrum.png

Accepted Solutions (1)

Accepted Solutions (1)

asheeshp
MVP
26-08-2019

Another thing on virtual report suite, using visitor container segment gives expected results while on parent report suite it should match visitor data anyways.

Answers (5)

Answers (5)

Andrey_Osadchuk
MVP
27-08-2019

Asheesh, you are right! This was a virtual report suite; the parent suite returns the data accurately.

Do you know the causing factors of that inconsistency in VRS? What should be taken into account to avoid such issues?

Andrey_Osadchuk
MVP
25-08-2019

The segment I used i just a day, there is no any other criteria in it. This is why I consider this a conundrum because logically it's not possible that different visitor numbers are returned for the same day.

Andrey_Osadchuk
MVP
25-08-2019

Hi Asheesh,

The date in the fallout shown in my screenshot is the first touchpoint. The explanation above does not help, unfortunately.

Any other thoughts?

asheeshp
MVP
25-08-2019

Fall Out:

All Visitors touchpoint is looking for all visitors qualify for a calendar date range as first touchpoint, while day (Aug 24, 2019) is only showing visitor qualify for the day.

Freeform:

Only showing visitors qualify for the day.

Solve:

Reset freeform calendar date range to Aug 24, 2019.

E.g.

Fall Out

Screenshot (7).png

Freeform

1820853_pastedImage_1.png

To Solve - Reset Calendar to selected date.

Screenshot (5).png

Thanks,

Asheesh