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Fail to log in Adobe Analytics

Level 1
Level 1

My teammate can't reach the adobe analytics page and confronting this error: 

The page isn't loading correctly. Please check your login and try again.
If you continue to get this message, contact customer care and reference:

EIM Instance Id 4c5ddb72-1d63-11ec-8714-97268709394a


We have tried different browsers and laptops, and called the customer service for help who suggested we contact the admin to delete her account and add it again. But we don't know how to contact admin. Could you please help us with this issue as soon as possible? Thanks!

3 Replies
Level 1
Level 1

By the way, we are from 'Adobe Analytics Challenge 2021'.

Level 7
Level 7

@zoeguo11 Firstly can you please check if the user's id is Adobe ID or Federated ID ? If it is Adobe ID than the user needs to select the Personal Account option while logging in and if it is Federated ID than use School Account option.

If above step is being done as said than please tell us if the user is newly created in the organization. If that's the case than please raise a ticket with client care team.




Sorry you are having that issue. Are you able to send your issue to


We are handling all Adobe Analytics issues for the Challenge through that alias. 


Thank you!