Extensions: "Adobe Experience Cloud Debugger" and "Adobe Experience Platform Debugger" not working | Community
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kamlesh-maddheshiya
Community Advisor
kamlesh-maddheshiyaCommunity Advisor
Community Advisor
June 8, 2022
Solved

Extensions: "Adobe Experience Cloud Debugger" and "Adobe Experience Platform Debugger" not working

  • June 8, 2022
  • 2 replies
  • 4408 views

Dear All,

Adobe has 2 extensions as mentioned below:

  1. Adobe Experience Cloud Debugger https://chrome.google.com/webstore/detail/adobe-experience-cloud-de/ocdmogmohccmeicdhlhhgepeaijenapj 
  2. Adobe Experience Platform Debugger https://chrome.google.com/webstore/detail/adobe-experience-platform/bfnnokhpnncpkdmbokanobigaccjkpob 

Currently both the extensions are not clickable also not working. Could you please help.

 

 

 

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    Best answer by yuhuisg

    Thank you @yuhuisg , @jennifer_dungan , @gipsonm92133537 .

    I did everything as mentioned below, still its not working. Please can you look into why this isn't working.

     


    Please verify if beacons / hits / network requests are even being sent from your browser properly.

    1. In a browser window, open your browser's console and toggle to the "Network" console.
    2. Open your web page. The Network console should fill up with lots of network requests.
    3. Filter the Network console for "b/ss". All Adobe Analytics hits include "b/ss" in their URLs.

    If you don't see these network requests / hits, then it means something is preventing your browser from sending the hits out, perhaps an obscure browser setting or some setting in your office network.

    If you see these hits, then something might be interfering with the way the AEP Debugger extension works in your browser, such that you can't use it properly.

    Also, check if a colleague faces the same problem as you.

    2 replies

    Charles_Thirupathi
    Charles_Thirupathi
    Level 4
    June 8, 2022

    @kamlesh-maddheshiya Both the Extensions are working for me. Just now verified.

     

    Try checking removing the extension and add it back.

     

    Also 'Adobe Experience Cloud Debugger' will be depreciated later this year try using 'Adobe Experience Platform Debugger'.

     

     

    Thanks,

    Charles

     

      kamlesh-maddheshiya
      Community Advisor
      kamlesh-maddheshiyaCommunity AdvisorAuthor
      Community Advisor
      June 8, 2022

      Thank you @charles_thirupathi for quick response.

      I did(Try checking removing the extension and add it back) but still its not working.

        Jennifer_Dungan
        Community Advisor and Adobe Champion
        Jennifer_DunganCommunity Advisor and Adobe Champion
        Community Advisor and Adobe Champion
        June 8, 2022

        Are you seeing any errors in the developer console that might indicate an issue? Depending on your extension settings, if your Incognito Mode doesn't load any yet, you could try changing the settings for these extensions to load in Incognito so that you can try them in isolation (without actually disabling all your other extensions right now). This might help determine if there's an issue being caused by another extension.....

          G
          Adobe Champion
          gipsonm92133537Adobe Champion
          Adobe Champion
          June 8, 2022

          @kamlesh-maddheshiya I think this might be a browser related issue, I have tested both the extensions and they are opening for me.
          Trying testing using another machine or see if they are not opening up in the background. In most cases, I also try to disable all my extensions and only activate the ones I am having issues with.

           

           

            kamlesh-maddheshiya
            Community Advisor
            kamlesh-maddheshiyaCommunity AdvisorAuthor
            Community Advisor
            August 20, 2022

            thank you for the response @gipsonm92133537 @charles_thirupathi @yuhuisg @jennifer_dungan 

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