ERROR IMS SSO Failed: Unable to access user IMS session

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Andrey_Osadchuk

MVP

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Andrey_Osadchuk

MVP

Andrey_Osadchuk
MVP

02-05-2017

Hi everyone,

I frequently face the error message “ERROR IMS SSO Failed: Unable to access user IMS session” when access Analytics via Marketing Cloud. So far, the only workaround I have found is to remove adobe cookies or open a new browser window in Incognito mode before signing in to Marketing Cloud.

Has anybody faced this same challenge accessing Analytics?

Accepted Solutions (1)

Accepted Solutions (1)

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Gigazelle

Employee

Total Posts

1.9K

Likes

459

Correct Answer

734

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Gigazelle

Employee

Total Posts

1.9K

Likes

459

Correct Answer

734
Gigazelle
Employee

02-04-2018

I checked our bug reporting system, and there are several causes behind this issue, most different to each organization. If you see this issue, I would recommend reaching out to customer care so we can get it to engineering to resolve.

Answers (6)

Answers (6)

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andrew_r-GrfLbX

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andrew_r-GrfLbX

andrew_r-GrfLbX

03-05-2017

I get this quite frequently too, the marketing cloud login system is just not fit for purpose in its current state. I have heard work is ongoing to banish this issue but heard no dates as to when.

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prateekb7009503

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prateekb7009503

prateekb7009503

15-01-2018

Same error at our end as well.

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talanchen

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talanchen

talanchen

12-07-2017

Same issue today:

ERROR IMS SSO Failed: Unable to find linked company

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ennios80062659

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ennios80062659

ennios80062659

13-11-2018

Hey,

The issue occurred again today, your workaround doesn't seem to work. Are there any maintenance breaks or something or is there something wrong with my account?

Thanks,

Ennio

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ishans52004352

Employee

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ishans52004352

Employee

ishans52004352
Employee

25-10-2018

Hi,

Please try one of the following options:

1) Set the default landing page to Analytics from Edit Profile page in the Experience Cloud (on clicking on your profile on top-right corner, you will see this option).

2) Use the following URL format to access Analytics: https://tenantid.experiencecloud.adobe.com/analytics. For instance, it would be https://moneta.experiencecloud.adobe.com/analytics  for "Moneta".

These are workarounds until we fix the issue by end of this week or early next week.

Hope this helps! Thanks.

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Roman_Gazarek

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Roman_Gazarek

Roman_Gazarek

25-10-2018

ERROR IMS SSO Failed: Unable to access user IMS session

I experience this issue at my organization very often over the past days. The only workaround is to open an anonymous window in Chrome.