ERROR IMS SSO Failed: Unable to access user IMS session


Hi everyone,

I frequently face the error message “ERROR IMS SSO Failed: Unable to access user IMS session” when access Analytics via Marketing Cloud. So far, the only workaround I have found is to remove adobe cookies or open a new browser window in Incognito mode before signing in to Marketing Cloud.

Has anybody faced this same challenge accessing Analytics?

Accepted Solutions (1)

Accepted Solutions (1)


I checked our bug reporting system, and there are several causes behind this issue, most different to each organization. If you see this issue, I would recommend reaching out to customer care so we can get it to engineering to resolve.

Answers (6)

Answers (6)

andrew_r-GrfLbX 03-05-2017

I get this quite frequently too, the marketing cloud login system is just not fit for purpose in its current state. I have heard work is ongoing to banish this issue but heard no dates as to when.

ennios80062659 13-11-2018


The issue occurred again today, your workaround doesn't seem to work. Are there any maintenance breaks or something or is there something wrong with my account?





Please try one of the following options:

1) Set the default landing page to Analytics from Edit Profile page in the Experience Cloud (on clicking on your profile on top-right corner, you will see this option).

2) Use the following URL format to access Analytics: For instance, it would be  for "Moneta".

These are workarounds until we fix the issue by end of this week or early next week.

Hope this helps! Thanks.

Roman_Gazarek 25-10-2018

ERROR IMS SSO Failed: Unable to access user IMS session

I experience this issue at my organization very often over the past days. The only workaround is to open an anonymous window in Chrome.