Hi everyone,
I frequently face the error message “ERROR IMS SSO Failed: Unable to access user IMS session” when access Analytics via Marketing Cloud. So far, the only workaround I have found is to remove adobe cookies or open a new browser window in Incognito mode before signing in to Marketing Cloud.
Has anybody faced this same challenge accessing Analytics?
Solved! Go to Solution.
I checked our bug reporting system, and there are several causes behind this issue, most different to each organization. If you see this issue, I would recommend reaching out to customer care so we can get it to engineering to resolve.
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I get this quite frequently too, the marketing cloud login system is just not fit for purpose in its current state. I have heard work is ongoing to banish this issue but heard no dates as to when.
Same issue today:
ERROR IMS SSO Failed: Unable to find linked company
Same error at our end as well.
I checked our bug reporting system, and there are several causes behind this issue, most different to each organization. If you see this issue, I would recommend reaching out to customer care so we can get it to engineering to resolve.
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ERROR IMS SSO Failed: Unable to access user IMS session
I experience this issue at my organization very often over the past days. The only workaround is to open an anonymous window in Chrome.
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Hi,
Please try one of the following options:
1) Set the default landing page to Analytics from Edit Profile page in the Experience Cloud (on clicking on your profile on top-right corner, you will see this option).
2) Use the following URL format to access Analytics: https://tenantid.experiencecloud.adobe.com/analytics. For instance, it would be https://moneta.experiencecloud.adobe.com/analytics for "Moneta".
These are workarounds until we fix the issue by end of this week or early next week.
Hope this helps! Thanks.
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Hey,
The issue occurred again today, your workaround doesn't seem to work. Are there any maintenance breaks or something or is there something wrong with my account?
Thanks,
Ennio
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