Entry Pages Attributed Incorrectly

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and12345

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and12345

and12345

20-02-2020

When looking at our entries report we are seeing multiple entries coming from our sign-in page. This is a modal that fires as an s.t call. The problem is our sign-in modals should never be the first touch when visiting our site. These are only accessible from other pages (i.e. homepage or any other page then the user selects "sign-in"). The one thing to note is when a user is unrecognized we will automatically display the sign-in modal but this happens after the actual page load. 

The question then is why are my Entry pages being attributed to a page that should never be a users first touchpoint?

entry page
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srola

Employee

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srola

Employee

srola
Employee

27-02-2020

The Entry Page is the first Page information that gets recorded within a Visit. If the sign - in page is not supposed to be an Entry Page then it means that visit might be breaking for your users. I would suggest that you go through the journey and check in the debugger if your Visitor ID is changing or not.