Entry Pages Attributed Incorrectly

Avatar

Avatar
Level 1
and12345
Level 1

Likes

0 likes

Total Posts

1 post

Correct reply

0 solutions
View profile

Avatar
Level 1
and12345
Level 1

Likes

0 likes

Total Posts

1 post

Correct reply

0 solutions
View profile
and12345
Level 1

20-02-2020

When looking at our entries report we are seeing multiple entries coming from our sign-in page. This is a modal that fires as an s.t call. The problem is our sign-in modals should never be the first touch when visiting our site. These are only accessible from other pages (i.e. homepage or any other page then the user selects "sign-in"). The one thing to note is when a user is unrecognized we will automatically display the sign-in modal but this happens after the actual page load. 

The question then is why are my Entry pages being attributed to a page that should never be a users first touchpoint?

Accepted Solutions (0)

Answers (2)

Answers (2)

Avatar

Avatar
Applaud 500
MVP
Asheesh_P
MVP

Likes

130 likes

Total Posts

334 posts

Correct reply

145 solutions
Top badges earned
Applaud 500
Affirm 100
Contributor
Boost 100
Give Back 10
View profile

Avatar
Applaud 500
MVP
Asheesh_P
MVP

Likes

130 likes

Total Posts

334 posts

Correct reply

145 solutions
Top badges earned
Applaud 500
Affirm 100
Contributor
Boost 100
Give Back 10
View profile
Asheesh_P
MVP

21-02-2020

@and12345 It looks your sign-in modal s.t call is being fired first in such cases or being counted first. You can verify that in network calls and also try to look what was the second page after sign-in modal.

Thanks,

Asheesh

Avatar

Avatar
Give Back
Employee
srola
Employee

Likes

10 likes

Total Posts

43 posts

Correct reply

8 solutions
Top badges earned
Give Back
Boost 5
Boost 3
Boost 10
Boost 1
View profile

Avatar
Give Back
Employee
srola
Employee

Likes

10 likes

Total Posts

43 posts

Correct reply

8 solutions
Top badges earned
Give Back
Boost 5
Boost 3
Boost 10
Boost 1
View profile
srola
Employee

27-02-2020

The Entry Page is the first Page information that gets recorded within a Visit. If the sign - in page is not supposed to be an Entry Page then it means that visit might be breaking for your users. I would suggest that you go through the journey and check in the debugger if your Visitor ID is changing or not.