Device Recognition

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kirstenm1403553

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kirstenm1403553

kirstenm1403553

21-11-2018

Hi all,

I am seeking to understand how devices are recognised and shown within Adobe as a Dimension.  The reason I ask is that I have seen a considerable rise in "TV" within Visits to some pages and feel that Adobe may be picking up an alternate device as TV when is actually another i.e. mobile/tablet.  Any help that can aid my understanding of how Adobe recognises devices/any breakdown of what sits within each (Mobile Device/Mobile Device Type) would be greatly appreciated.

Many thanks

Kirsten

Accepted Solutions (1)

Accepted Solutions (1)

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suneeshkachroo

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suneeshkachroo

suneeshkachroo

23-11-2018

Also Adobe partners with device atlas for User agent to translat to devise details. The update of these table / mapping is totally subject to volumes coming for perticular user agent string.

Answers (5)

Answers (5)

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pabloc82923542

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pabloc82923542

pabloc82923542

21-11-2018

Its likely the user agent that is being used to determine the device type.

Adobe has an internal ongoing list that they update regularly. It may well be short term a device in TV may spike up but until its updated will stay under TV.

If you are uncertain just pull device type report pick TV and do a correlation against Device. That will list the actual device(s) show under TVs.

GLTU

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Gigazelle

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Gigazelle

Employee

Gigazelle
Employee

06-12-2018

Suneesh is correct. Adobe partners with DeviceAtlas to classify user agent strings. Since new devices are published all the time, stuff needs temporary buckets until they are properly classified. Typically Adobe updates their device lookups during each maintenance release.

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pabloc82923542

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pabloc82923542

pabloc82923542

22-11-2018

Hard to say no exact timeframe is typically provided I have seen can take over 6 mths.. and if its a less known brand even longer...

I would create a support ticket if:

You have exact model of device

Can get user agent info on device.

That may speed up it being added to catalogue of tv devices...

gltu

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kirstenm1403553

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kirstenm1403553

kirstenm1403553

22-11-2018

Thanks for your help

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kirstenm1403553

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kirstenm1403553

kirstenm1403553

22-11-2018

Thank you. 

Unfortunately the device is shown as "unknown smart tv".  From what you have said, do you believe this will update with device details in time?  If so, do you have any idea how long this usually takes?

Kind regards

Kirsten