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Deleted workspace is still sending out scheduled reports

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christinec55288
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christinec55288
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03-04-2019

I created this workspace a few years ago and deleted it sometime last year. I didn't realize that the recipient is still receiving the scheduled reports. Now she wants to modify the criteria of the report, but it's nowhere to be found.

  1. Is it a bug that the reports continue to be sent?
  2. Is there any chance I can recover this?

I can easily replicate the workspace, but now my concern is that she will get 2 scheduled reports with different data.

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stevenh20009827
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stevenh20009827
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03-04-2019

Deleted workspaces aren't recoverable, chances are that this scheduled report still exists in the scheduled reports section.

Components> Scheduled Reports

Search here and see if you can find it and delete it.

If you cannot find it, open a ticket with client care.

clientcare@adobe.com,

Please include:

Company:

Schedule Report Name:

Report Suite:

and any other information.

Thanks,


Steven Hofheins | Adobe Support

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05-04-2019

Thanks Steven, Arun - I was not able to find it in the Scheduled Reports section. I've asked her to opt out of it and it seemed to work. Will find out next month if she gets it again   Thanks for your help.

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PratheepArunRaj
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05-04-2019

Dear christinec5528839,

Are you able to arrest this gap?

For a quick fix you have ask the recipient to cancel automatic delivery of the report. The link would be available in the mailer!

Thank You!

Arun