Dear Adobe, please fix Workspace and be more customer-centric

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silasp90321017
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silasp90321017
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01-11-2016

Hi Adobe,

You are a very nice and powerfull software. I love workspace and the new features within it, but I'm loosing faith in you. We recently moved a lot of our projects into Workspace and it was all good. Then small issues started to appear: you can sent, download or schedule reports, bullets don't work with percentages, you cannot do pannels within pannels etc. These were small problems, and the power of workspace made up for this.

But then it all got worse. I don't know what we did or said to you, but currently you're giving us a very hard time. The past two days +5 people cannot access workspace and the past week it has been VERY slow and annoying to work in. It's the 01.11.2016  which means reporting period and you have put us in a bad spot.  

We have tried to contact your customer client care, but the support is honestly not good enough. This is a major issues that's hurting your brand and credibility. I personally can't get work done and I need you back workspace!!!!!

Is anyone else experiencing the same issues?

All the best
A huge workspace fan, who is loosing faith

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maureenf8735217
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03-02-2017

Hi, You probably know this but the following helped fix the problems I was having with slowness and no emails, downloads.

- For panels - don't make them more than one month in length

- Add 12 or 13-month time periods to individual reports

- Hide data for visualizations if not needed

- Close panels when you're not working on them.

I'm still having a few problems with random breakages and of course, I do so hope Adobe makes it so that PDFs can print - it's so close to being a perfect product. And time periods that account for working days (dynamically generated months that include the working days - all days excluding weekends AND holidays).

Cheers!