Data Warehouse API doesn't return report file to FTP

[#1]

Hi team, 

Starting from 7 Sep we stopped receive report files on FTP via DataWarehouse API. The Report.Queue method return report id and status 200, and checking report status show is everything okay but we didn't gen file to FTP. It's reproducing across multiple report suite within different Adobe organizations. However manual upload to FTP via Experience Cloud works fine.  Also, I've tried re-send API call from the UI Request Manager but didn't get success. Below you find all the required information about API requests. Please advise asap. 

Below my API request 

curl --location --request POST 'https://api.omniture.com/admin/1.4/rest/?method=Report.Queue' \

--header 'Content-Type: application/json' \

--header 'Authorization: Bearer 'xxxxxxxx' \

--data-raw '{

"reportDescription": {

"reportSuiteID": "xchmprovtemplcommerce",

"dateFrom": "2020-09-01",

"dateTo": "2020-09-10",

"dateGranularity": "day",

"metrics": [

{

"id": "event1"

},

{

"id": "event2"

}

],

"elements": [

{

"id": "evar1"

},

{

"id":"geocountry"

}

],

"source": "warehouse",

"ftp": {

"host": "xxxxxxxxxxx",

"port": "21",

"directory": "adobe_analytics_test",

"username": "xxxxxxxxx",

"password": "xxxxxxxxxxxxxx",

"filename": "Report_arvato_0915.csv"

}

}

}'

Also bellow info about API request from Datawarhouse -> Manager Request page

Request Description

• Request Name: 
  API Report
• Report Suite ID: 
  xchmprovtemplcommerce
• Report Suite Numeric ID: 
  300114024
• Segment: 
  None
• Requested By (login): 
  70ee38a3-a33e-487a-b6cd-9ef0a485c645@techacct.adobe.com
• Contact Name: 
  Analytics API Team
• Contact E-Mail: 
• Date Type: 
  range
• Time Granularity: 
  day
• Data Breakdowns:
  Internal Promotions (eVar1)
• Data Metrics:
  Registrations

Request HistoryRequest IDDate ScheduledDate StartedDate CompletedStatusStatus DescriptionCurrent TaskFromToDelivery

105014906

Sep 16, 2020 8:00:00 PM GMT+00:00

Sep 17, 2020, 4:35:32 AM Greenwich Mean Time

Sep 17, 2020, 4:35:33 AM Greenwich Mean Time

Waiting to Send

Sep 1, 2020, 12:00:00 AM Greenwich Mean Time

Sep 7, 2020, 12:00:00 AM Greenwich Mean Time

Email

[#2 · Accepted solution]

Hi Khurshid_Alam, 

Thanks for looking here. The problem has been resolved by the dev team within Github issue https://github.com/AdobeDocs/analytics-1.4-apis/issues/94

[#3]

The API request you pasted, does not show correctly at my end. Perhaps, I have the font missing. Also, the request IDs can be checked by the Customer Care team as well as the debug logs. I would advise reaching to Customer Care team for help.