Data still showing in Dev Report Suite

alles40543848

01-10-2019

Hi All,

I have recently got my website shifted to a new content publishing platform.

Earlier when the website was in development stage , data was showing in Dev Report suite.

Now when the website has been pushed to production stage, data is still showing in Dev Report Suite, though, DTM header and footer codes have been updated from staging to production on the entire website.

Can anyone please help me on this at the earliest.

TanmayM​ -  Can you please consider looking at this on priority basis.

Thanks,

Sukriti

Accepted Solutions (1)

Accepted Solutions (1)

Andrey_Osadchuk

MVP

01-10-2019

This means the DTM staging library is working on the PROD website environment. Double check the page source code, look for "assets.adobedtm.com/".

If it matches your DTM staging library, then it means a wrong code is deployed on website PROD. Otherwise, you may be locally mapping the website PROD to DTM Staging.

Answers (6)

Answers (6)

alles40543848

01-10-2019

While using Experience Cloud Debugger, the first tab which shows is a Summary tab which gives an overview of every Adobe tool implemented on that website. That's where I found it.

alles40543848

01-10-2019

Hey Andrey,

I did check and it is showing Dev as report suite. Also, I found that in DTM summary tab , Environment is still showing as Staging(though the code is updated for the production environment).

Can you please help what should I do?

Thanks,

Sukriti

Andrey_Osadchuk

MVP

01-10-2019

Hey Sukriti,

Double check what report suite the data is sent to from the PROD website. You can use either Adobe Debugger or browser developer tools (network tab).