Your achievements

Level 1

0% to

Level 2

Tip /
Sign in

Sign in to Community

to gain points, level up, and earn exciting badges like the new
BedrockMission!

Learn More

View all

Sign in to view all badges

Custom Link/Download Link Event Tracking

Avatar

Avatar
Ignite 1
Level 3
1982luca
Level 3

Likes

6 likes

Total Posts

306 posts

Correct Reply

0 solutions
Top badges earned
Ignite 1
Boost 3
Boost 1
Applaud 5
View profile

Avatar
Ignite 1
Level 3
1982luca
Level 3

Likes

6 likes

Total Posts

306 posts

Correct Reply

0 solutions
Top badges earned
Ignite 1
Boost 3
Boost 1
Applaud 5
View profile
1982luca
Level 3

07-07-2020

Hello everyone,

 

Below you can find the issue that I am facing. Basically when I click on a custom button to download a pdf, randomly during the first one or two Analytics call I have the value Download Link = undefined and after I have Custom Link with the value that I want to track. I think that I am tracking the first Analytics server call. Do you have some suggestion how to fix this issue? And what is the difference between Download Link and Custom Link?

Thanks

 

 

 

1982luca_0-1594115217298.png

 

Accepted Solutions (1)

Accepted Solutions (1)

Avatar

Avatar
Validate 1
MVP
raj_mandalapu
MVP

Likes

124 likes

Total Posts

203 posts

Correct Reply

72 solutions
Top badges earned
Validate 1
Contributor
Shape 1
Give Back 5
Give Back 3
View profile

Avatar
Validate 1
MVP
raj_mandalapu
MVP

Likes

124 likes

Total Posts

203 posts

Correct Reply

72 solutions
Top badges earned
Validate 1
Contributor
Shape 1
Give Back 5
Give Back 3
View profile
raj_mandalapu
MVP

07-07-2020

When we try to download a file, the AA will automatically track the respective file if the s.trackDownloadLinks= true is configured. you can configure this in launch either "configure tracker using custom code" or Link Tracking

 

If you want to track downloads without using the OOTB then you can disable below configurations, but you need to handle same in your custom event which you call when you click on download button

 

s.trackDownloadLinks= true;
s.linkDownloadFileTypes= 'exe,zip,wav,mp3,mov,mpg,avi,wmv,doc,pdf,xls';

rajas66269496_0-1594122553539.png

 

 

 

 

Answers (1)

Answers (1)

Avatar

Avatar
Contributor
MVP
AlexisCazes
MVP

Likes

186 likes

Total Posts

420 posts

Correct Reply

198 solutions
Top badges earned
Contributor
Shape 1
Give Back 10
Give Back 5
Give Back 3
View profile

Avatar
Contributor
MVP
AlexisCazes
MVP

Likes

186 likes

Total Posts

420 posts

Correct Reply

198 solutions
Top badges earned
Contributor
Shape 1
Give Back 10
Give Back 5
Give Back 3
View profile
AlexisCazes
MVP

07-07-2020

You have enabled automatic download link tracking and maybe have s.tl with custom link as type.

 

Check this:

https://docs.adobe.com/help/en/analytics/implementation/other/dtm/analytics-tool/link-tracking.html

https://docs.adobe.com/help/en/analytics/implementation/vars/config-vars/trackdownloadlinks.html

 

For download link undefined maybe you cal s.tl with type download but your button does not have a link