We are tracking a forgot password workflow action using adobe site catalyst. The flow happens something like below
- User requests for forgot password
- He provides the email address and clicks on create new password
- New password generation like is send to his email address
- User clicks on this link and generates a new password
First 3 actions occurs in the same browser. The 4th activity can occur in the same browser or a different browser. Because of this, site catalyst considers that user as a different one (different visitor ID) and considers that as a totally different visit. Ideally the number of users who completes activity 4 should be less than that completes 1,2,3. But for us, we are seeing more users who completes activity 4 which could be because of this different visitor issue.
Can someone please suggest a better approach to solve this?