Certain carousel banners not being tracked

jasond23496956

30-09-2019

In Analysis Workspace within Adobe Analytics, we're currently having an issue with a couple of the Hompage image carousel banners not showing up.

We're running the report by Link Page (p21), broken down by Link Position (p23) broken down by Link Name (p22). We're tracking the metric Link Page Instances (v21) and there are a couple of the banners that aren't showing up in our report that have been active in the past two months.

If anyone has any insight or similar experience to this issue, please let me know.

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Answers (1)

Andrey_Osadchuk

MVP

01-10-2019

Hey Jason,

Your question highly depends on the implementation. I would advise to begin with the carousel tracking debugging. First, it's essential to understand whether the Analytics server calls are fired as per the expectation. Perhaps, you will find a bug...